We are a company that acts as an intermediary in the online shopping process.
The service we provide is the reception of goods in different airports and the handling of the customs procedures for these goods so that they can be delivered to their respective consignees.
CACESA receives parcels from companies that deal with consolidating them in China, in other words, we do not have any direct contact with the website where you have purchased the parcel. Our contact is with a company that has consolidated goods from different shopping websites.
In this sense, CACESA only has the information provided by the consolidation company in China that is needed to comply with customs procedures: shipment number, name of consignee, description of goods, delivery address and declared value,
For goods with a value below EUR 150, parcels come through the H7 system, which means that CACESA has initiated the clearance process with customs and it should be CACESA that finishes this process,