We are a company that acts as an intermediary in the online shopping process.
The service we provide is the reception of goods in different airports and the handling of the customs procedures for these goods so that they can be delivered to their respective consignees.
CACESA receives parcels from companies that deal with consolidating them in China, in other words, we do not have any direct contact with the website where you have purchased the parcel. Our contact is with a company that has consolidated goods from different shopping websites.
In this sense, CACESA only has the information provided by the consolidation company in China that is needed to comply with customs procedures: shipment number, name of consignee, description of goods, delivery address and declared value,
For goods with a value below EUR 150, parcels come through the H7 system, which means that CACESA has initiated the clearance process with customs and it should be CACESA that finishes this process,
If you have received and email or SMS informing you that you have a parcel waiting to be cleared by customs, this is because you have made a purchase outside the EU and the customs authorities require certain additional information or payment of taxes is due before clearance can be completed.
We require you to send the following documentation to email@example.com:
Invoice or proof of purchase (a mobile phone screenshot of the webpage where you made the purchase which shows the parcel number, the article sold and the price, and a photo of the goods)
Proof of payment (a screenshot which shows the credit card charge or the receipt).
Very important , if you pay tax as a self-employed person, you should inform us so that, in compliance with the law, the equivalence surcharge (additional VAT) can be calculated, in other words, the VAT associated with the importing of goods.
For additional help, please contact us at firstname.lastname@example.org
We handle a large number of shipments which do not need to be inspected. However, some shipments are held by customs as they need to confirm details, such as the value, contents or consignee, or it may be that tax is due and the shipment cannot be released until this payment is made. It is possible that most of the parcels you have received up to now did not require any further action
If your shipment is worth more than EUR 150, you will have to pay VAT at 21%, which usually you will have paid on making your purchase, and a tax duty which varies between 2.5% and 5% depending on the type of product. However, VAT is not always charged at origin, check this with your trader
Every shipment coming from a country outside the EU has to be processed by customs. Once all the necessary information has been sent to customs, they assign the shipment to one of the 'customs channels' which indicates how to proceed with clearance.
Red: requires physical inspection of the goods and documentation.
CACESA is responsible for the customs procedures, that is, the formalities with the Spanish Tax Agency in relation to compliance with importation laws, the necessary documentation and payment of taxes.
Your shipment may be held by customs if additional documentation is required or if any taxes are due.
If you have not received any notification, this means that your shipment is on its way, in the green channel or has not arrived. For more information on this, you can track your shipment at:
So that we can provide you with more information, please scan the first page of the document received, which shows the HB and AEAT references, and send it to email@example.com.
With this information, our team will be able to tell you if you can recover your shipment (this may involve costs), or if, on the contrary, your shipment has been destroyed and it is no longer possible to process it
Otherwise, if you do not wish to receive the shipment or you do not know where it has come from, we can tell you that this letter is purely informative, as your parcel will be destroyed without any inconvenience to yourself.
If your shipment has not been held by customs at any time and CACESA has not contacted you during the processing of this shipment, contact your trader.
Otherwise, if your parcel has been held and we have requested documentation, the processing time between the release of parcels and their delivery to the distributor takes 3 to 4 days, apart from the days required for delivery to you, which depends on your postcode.
Bear in mind that CACESA processes a considerable volume of parcels and customs processing is not instant. We will inform you when it has been released.
However, after examining the documentation sent, we may need new documentation or additional payment of duties and taxes. If this is the case, we will send you an email from; firstname.lastname@example.org, explaining the reason why.
In this case, you need to send us a request to abandon the shipment so that we can process this with the Tax Agency and the shipment can be returned to its origin. This is the form that you need to send to us at: email@example.com
We regret to inform you that we do not handle returns from private individuals, we just receive parcels from transport companies. If you wish to return your parcel, you should arrange this with the shopping platform or the transport company that delivered the parcel.
If you are a company or self-employed, for intra-community imports you have to pay the so-called equivalence surcharge (additional VAT) which is a type of special VAT scheme and which varies depending on the VAT rate applied to the product